Complaints Procedure

North Ealing Primary School
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North Ealing Primary School Complaints Policy


North Ealing Primary School endeavours to provide the best education possible for all its pupils in an open and transparent environment. We welcome any feedback that we receive from parents, pupils and third parties, and we accept that not all of this will be positive. Where concerns are raised, the school intends for these to be dealt with fairly, openly, promptly and without prejudice.

In order to do so, the Governing Board of NES has agreed and adopted the following procedure which explains what you should do if you have any concerns about the School. Members of staff will be familiar with the procedure and will be able to assist you.

The committee with oversight this policy
Policy to be approved by the
Resources Committee
Policy last reviewed by the Resources Committee
February 2023
Policy last ratified and adopted by Full Governing Body
Policy / Document due for review
February 2025